Refund policy

 

Return & Exchange Policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Love Renaissance purchase, we realize there is some reason that you are not happy with it and may need to return a product. If you need to return your product, please review the information below.

•  For hygiene and safety reasons, sealed products that have been opened are not eligible for reimbursement.

• Product must be in its original, unopened, and unused condition.

• Return must be made within 30 days of your receipt date for a refund.

• Only products purchased on love-renaissance.shop may be returned for refund or exchange.

• We regret not refunding the original shipping costs with the return.

• Please note the reason for your return on the front side of your receipt or packing slip.

•Please mail your Love Renaissance return to:

 

Love Renaissance
444 Nahua St. Apt 705
Honolulu HI96815

• You will be responsible for the return shipping and handling charges, which will not be refunded.

• All returns will be credited to the original credit card used at the time of purchase.

• Empty containers cannot be accepted for return.

• Please contact us at 808-923-0991(10 am - 5 pm HST) or info@love-renaissance.shop for any questions.


Our representatives will be happy to assist you with eligible returns.


EXCHANGE POLICY


We are happy to exchange any defective, damaged, or unused product. If you need to exchange your product, please review the information below.


•We accept exchanges on items purchased on love-renaissance.shop only up to 14 days after the original purchase.

•If there is a difference in cost with the exchange, one of our representatives may contact you for further information.

•You will be responsible for the return shipping & handling fees, which will not be refunded.

•Empty containers cannot be accepted for an exchange.

•Please contact us at 808-923-0991(10 am - 5 pm HST) or info@love-renaissance.shop for further instructions.


DAMAGED PRODUCTS POLICY


If you receive a broken or damaged item, you may contact us within 14 days for a replacement. Items will not be replaced after 14 days. Please contact us at 808-923-0991 (10 am - 5 pm HST) or info@love-renaissance.shop, and our representatives will be happy to provide further instructions.